1. Who provides the service, and to whom
Services are provided by GPS LOBBO TEAM, S.L. (Spanish tax ID B-19401306), registered at Avenida del Paral·lel 144, planta 2, puerta 1, 08015 Barcelona, España, trading as Automatiza ToDo.
We work with clients in any country. Projects run remotely, which is how software projects run today, and distance changes neither the treatment nor the deadlines: the same person from start to finish, with no switchboard and no tickets bouncing between departments.
We work in Spanish, Catalan, English, French, Dutch, Portuguese and Romanian. If your language is not on that list, write anyway and we will find a way.
2. How a project is agreed
Nothing is contracted through the website. The path is always the same, and none of these steps costs anything until the last one:
- You tell us what you need, through the form or by email.
- We talk (half an hour is usually enough) to understand the business, not just the request. We show you similar work and what could be done with yours. No commitment.
- You decide the scope: what is in and what is out. Having seen the options, you know what you actually need.
- We send a written quote, with a fixed price, what it includes and a delivery date.
- We start when you accept it. That acceptance, in writing or by email, forms the contract together with these terms.
Prices published on the site are starting prices. The binding one is in the accepted quote, and it does not change afterwards unless the scope changes and we both agree in writing.
3. Price, taxes and payment
The quote states the price, currency and payment terms for that project. Unless stated otherwise, prices are exclusive of taxes, which are added as applicable:
- Spain: VAT at the rate in force.
- EU businesses with a valid VIES number: supplied without VAT under the reverse charge (Art. 196 of Directive 2006/112/EC). You need to give us your intra-EU VAT number and it must be active.
- EU consumers: VAT of the applicable country under the relevant rules.
- Outside the EU: not subject to Spanish VAT. Any taxes, duties or withholdings in your country are yours to bear.
International transfer or payment gateway fees are borne by the payer unless agreed otherwise. Late payment does not automatically entitle us to terminate, but it does suspend the delivery date while it lasts.
4. Deadlines, and what happens if we miss one
The delivery date is set in writing in the quote, never before we know what has to be built. That is why we do not give deadlines over the phone on the first call: a deadline given without knowing the project is a deadline that gets missed.
Our commitment, for website projects: if we miss the committed date through our own fault, we refund 50% of what you have paid for that project, and the work is finished all the same. It is not a discount to be negotiated: it is a term of this contract.
So that it is clear when it applies and when it does not, and nobody has to interpret anything:
- It applies to website projects, which are the ones we give a fixed date for. It does not apply to other services (maintenance, bespoke integrations on third-party systems, automations subject to external APIs), where the timeline depends on parts we do not control.
- The refund is 50% of the amount actually paid for that project at the time of the breach.
- The clock stops while we are waiting on you: content, photos, access, an approval or an answer we need to carry on. It restarts the day it arrives, and we tell you in writing when it happens, not at the end.
- It does not apply where the delay comes from a change of scope you request after accepting the quote, or from force majeure (a prolonged provider outage, regulatory changes, disasters).
- If we get the estimate wrong, that is on us: it is not a reason to move the date or to ask you for more money.
5. What we need from you
A project ships on time when both sides answer. On yours:
- Providing the agreed content and access, and holding the rights to it (texts, photos, logos, image licences).
- Appointing someone who can approve and decide. A project with three opinions and no decision is a project that stops.
- Answering approvals within a reasonable time. Every week of silence is a week of delay, and it stops the clock above.
You are responsible for the lawfulness of the content you give us and for whatever your own business is required to comply with. We can flag what we notice, but we are not your legal advisers.
6. Delivery, ownership and warranty
Once the project is paid in full, what we delivered is yours: the bespoke code written for you, the design, and the domain if we registered it, transferred into your name. We do not hold your domain or your code as a way of holding on to you.
Excluded from that transfer, because they are not ours to transfer: third-party software and licences you use (fonts, stock images, payment or email services), governed by their own terms, and the generic components of our toolkit, which we keep using on other projects and on which you get an indefinite right of use for what was delivered.
Thirty-day warranty from delivery: if something delivered does not work as agreed, we fix it at no cost. What it does not cover, because that is something else: new features, changes of mind, or breakage caused by third-party modifications after delivery.
Unless maintenance is contracted separately, delivery closes the project. Hosting, domain and any third-party services the site needs to stay alive are renewed in your name and at your cost.
7. Support and availability
We take the relationship seriously because it is half the service: you always talk to whoever is building your project, through a direct channel, and we reply within 24 working hours. During development you also get a written update every week without having to ask.
To be honest about what can be promised: that is a commitment to reply, not to be permanently available. If your project needs out-of-hours cover or guaranteed response times in the event of an outage, that is a service level agreement, contracted separately with its own terms and price.
8. Confidentiality
Everything you tell us about your business (figures, processes, clients, plans) is confidential. We do not share it with anyone or use it for anything else, and the commitment survives the end of the project.
Unless you tell us not to, we may cite the work as a reference in the portfolio on our site: the name, the look and what we solved. Never internal data or figures. If you would rather it did not appear, just say so, before or after.
9. Right of withdrawal (if you contract as a consumer)
If you contract as a consumer (outside your professional activity), you have 14 calendar days to withdraw without giving reasons, from the day you accept the quote. Just write to info@automatizatodo.com.
If you expressly ask us to start within those 14 days and then withdraw, you owe us the proportional part of the work already done (Art. 108.3 of the Spanish consumer protection act). Where the service has been fully performed within that period with your express consent, the right of withdrawal lapses.
If you contract as a business or professional, this right does not apply: cancellation is governed by what the quote says.
10. Liability
We are liable for direct damage caused by breaching these terms, capped at the amount paid for the project concerned. We are not liable for loss of profit, loss of business or indirect damage.
Nor are we liable for what we do not control: third-party provider outages, changes in their terms or APIs, or anything that happens after others modify what was delivered.
None of this limits liability for wilful misconduct or gross negligence, or any liability the law does not allow to be excluded towards consumers.
11. Data protection between us
Where building the project requires access to personal data for which you are the controller (your own clients’ data, for instance), we act as a processor and sign the agreement required by Art. 28 GDPR: we process that data only on your instructions, in confidence, and on completion we return or delete it.
Data we process as controllers (your enquiry, your email) is covered by the Privacy policy.
12. Governing law and disputes
These terms are governed by Spanish law. Before involving anyone else, we commit to trying to sort it out by talking: write to us and let us find the solution.
If a dispute remains, the parties submit to the Courts of Barcelona, except for consumers, where the competent court is that of their domicile or whichever the law determines.
If you are a consumer resident in the European Union, you may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.